Helping 500+ teams across the world better serve their customers’ needs

Create a map of your customers' needs

Organise learnings from user research to build a shared representation of your customers' needs, and find ways to satisfy them more quickly.

 
Analyse feedback

Consolidate user research and feedback in one place

Replace docs, spreadsheets, wikis, and storage solutions with a single platform built for product discovery.

Learn More
Map customer needs

Organise learnings in customer feedback

Search, explore, and visualise your customer learnings. Then find insights that can inform your product decisions.

Learn More
Validate ideas

Validate ideas in your backlog

Create a shared backlog for every feature request or product idea you come up with. Organise your ideas into themes. Validate them with user feedback.

Learn More
Prioritise opportunities

Align around what to build next

Build a shared backlog for all your ideas, validate them with customer feedback, and prioritise them for delivery.

Learn More

Let user insights drive product decisions

Get started for free

See what our users are saying

We're working on a new feature that's still in beta. We've been tracking our quantitative data, but it hasn't been performing well.

So we're turning to qualitative insights to identify what the pain points are, and why it isn't performing in its current state.

Epiphany has been really helpful in organising the notes and categorising things to see the common issues between the users - that has helped a lot.

Customer Photo

Karina Lee

Chief of Staff
Lomotif

Epiphany really allows you to see all the different things and highlights all at one glance.

It just makes everything consolidated so easy to look through the different categories.

I think the best part is that it allows teams to work remotely and collaboratively.

Customer Photo

Shaina Tan

Service Designer
At a hospital

We're really thankful that you've made this tool available for us in the beta phase and allowed us to use it in our work.

It has some real impact for us, in terms of making sense of the observations and feedback from our users.

Rui Zhang

Data Product Manager
Shopee

Epiphany makes analysing user interviews and drawing insights from them a breeze.

It’ so intuitive and powerful that there is no learning curve.

I’m in love with this tool, it reduced weeks worth of thematic analysis to mere days!

Just being honest, no fluff :)

Rahul Hareendran

User Experience Architect
At a bank

‍Epiphany could very well be THE solution to my everyday challenges with storing, keeping an overview of, analysing and sharing the knowledge I pick-up from the field!

I love it. and it’s supporting me by turning research from being something ‘academic’ into a useful and indispensable pillar of a business.

Simone Søgaard Jacobsen

Research & Development Director
The Index Project

Being invited to try the product from the very early stage, I am amazed by how much Epiphany team’s has achieved to come up with a product that is not only useful but enjoyable to use.

Every time I have a need for a feature, it’s already considered in the new release for the app.

As a UX researcher, I understand how well you need to understand your customers to achieve this.

Thanks Epiphany for helping us save time and effort. In my recent study, I spent 2 days summarising my whole week’s 15 interviews, and making it presentable to the internal team. It took around 3-4 days in the past and the only thing you got is a wall full of post-it-notes!

Donnie Lee

UX Researcher
Alibaba Inc

How Epiphany helps your Team

Save time in analysis and synthesis

Find insights faster by tagging and categorising your data while you debrief, with flexible, yet powerful tags and categories.

Share evidence-based insights

Connect highlights from user feedback to create interactive, evidence based insights that can drive user-centred decision making in your team.

Collaborate in real-time

Collaborate with your team in real-time while debriefing, synthesizing and finding insights in your data.

Manage your ideas backlog

Bring structure to your team’s discovery process by maintaining a backlog of ideas, to keep track of progress.

Understand customer needs

Categorize user feedback into themes that represent user needs, features, or epics and track improvements to each one over time.

Prioritize with insights

Search through the feedback you’ve gathered to identify which are the most pressing pain points for users. Use these insights to prioritise which feature(s) to build next.

Align your team around customer needs

Share your insights grounded in customer feedback with every stakeholder in your team, and use them to build alignment around serving customer needs.

Make more informed design decisions

Use qualitative data from user research and feedback to guide your product designs with a better understanding of customer expectations.

Repository of user insights

Capture learnings from each innovation team’s discovery process, and share insights with the rest of the organisation.

Cross-functional collaboration

Facilitate cross-functional teams to collaborate on learning from research, and brainstorming ideas together.

Make data-driven innovation decisions

Use qualitative data gathered during user or market research to make more informed decisions about investing in innovation projects.

Uncover new market opportunities

Explore new markets with targeted research, and identify unmet customer needs by looking for patterns in the qualitative data.

Understand customer needs

Categorize user feedback into themes that represent user needs, features, or epics and track improvements to each one over time.

Prioritize with insights

Search through the feedback you’ve gathered to identify which are the most pressing pain points. Use these insights to prioritise which feature(s) to build next.

Keep track of your learning

Consolidate all your customer conversations. Keep track of your learning as insights, share them with your investors or customers to keep them engaged.

Structure your discovery

Bring structure to your team’s discovery process by maintaining a backlog of questions you’d like to find the answers to, and find the answers systematically based on prioritisation.

Build better products faster

Try it free for 14 days  ·  No credit card required